Here at The Dirty Dog Grooming, we value each and every one of you as a client, and we strive to do what is best and safest for your furry family member. In return, we ask that you please read through our policies and agree to our terms and conditions of service as discussed below:
We offer a 15 minute grace period after the scheduled start time of an appointment for customers to arrive late. Arriving 15 minutes late (or more) for an appointment will result in a cancellation per the scheduled groomer's discretion, and must be rescheduled. Within 1 week of a major holiday, before and after, this grace period often shortens to 10 minutes due to the high demand of appointment availability. Exceptions and accommodations to this grace period are up to groomer and bather discretion. Two or more consecutive cancellations, as well as two or more consecutive "no-shows," will require a non-refundable deposit of at least 50% of the total average grooming service cost in order to reschedule another appointment. In cases of families with two or more large dogs, and three or more small dogs, a non-refundable deposit of at least 50% of the total average grooming service cost will be required after only one cancellation or "no show" because of the volume of demand for large dog grooming appointments and simultaneous group appointments.
We are not a dog boarding or daycare center. We have the means to meet a dog's basic needs while they are present for their appointment, but we cannot support a dog for an extended period of time. We encourage clients to be considerate of our limited kennel space throughout the day, and to please pick up their dogs in a timely fashion. If we cannot get in contact with a client via phone call or email, or a client has not arrived in the time period they had previously communicated with us, we will add an hourly boarding/kennel fee of $5 per pet from that point on. If a dog is still in our care past the time our shop closes, and we have not heard from the owner of the dog, or if we have cause to be concerned about the pet's wellbeing, we may determine it is appropriate to contact Broomfield Animal Services.
If the groom is unsafe to continue for your dog and/or the groomer, we reserve the right to refuse or discontinue the service immediately, especially if a dog has stitched wounds, open wounds, signs of infection or heat, etc. You will be held responsible for the cost of any services rendered, materials used, or special supervision, as this takes away from providing quality service to other furry friends in our care. Conditional boarding or handling fees may apply until pick-up.
If your dog requires special attention due to matting, your groomer will discuss the appropriate options with you.
The Dirty Dog Grooming will not issue any refunds for a fixable mistake or complaint. Only partial refunds and/or discounts are available in the case of an unfixable mistake or complaint, and/or in the case of a dog injury.
In accordance with PACFA guidelines, we are required to inquire about a pet's vaccination status for rabies. For the health and safety of every person and animal in our shop, we will not accept pets for an appointment if they have not been vaccinated for rabies, or if their rabies vaccination has fallen out of date. As we are only a grooming shop, we are not qualified to issue vaccination reminders or medical advice of any kind.
The Dirty Dog Grooming is not responsible for any injuries that are a result of any pet's hidden, prior, or existing medical conditions. If your groomer notices anything of concern during your dog's visit, they will immediately contact you to discuss the issue.
In the event of a medical emergency during a pet's appointment, owners must agree to authorize The Dirty Dog Grooming to make any necessary medical decisions regarding the pet. In this case, The Dirty Dog Grooming will proceed to take your pet to The Animal Doctor of Broomfield (located at 1705 W. 10th Ave., Broomfield, CO 80020; phone number 303-466-8888). The Dirty Dog Grooming will not be liable for any expenses or aftercare regarding your dog unless discussed otherwise.
In our front lobby, when entering and exiting the shop, all pets must be kept on a leash, in a transport carrier, or held firmly in your arms. If a dog is not secured, we will kindly ask you to temporarily use a shop slip lead to transport your pet to or from your vehicle. Failure to secure your pet presents a safety risk to you, your dog, and others. Please be cautious and respectful when approaching and interacting with other dogs.
We do not have a restroom available for public access. The shop workspace beyond our front gate is an "employees only" zone, unless given explicit permission from an employee. Please note nearby businesses that offer such facilities in case of an emergency.
COVID-19 UPDATE (effective 12/16/21 through 2/5/22): We strive to maintain a safe and comfortable shop environment for our customers, furry friends, and staff, especially in response to the COVID-19 pandemic. In accordance with The City and County of Broomfield's Public Health Order 2021-004 and with consideration of PACFA requirements, all unvaccinated customers are required to wear a mask inside the shop, and when interacting with staff face-to-face. Even though your visit may only be a few minutes, if you wish to be exempt from this order, please allow a member of our staff to view your proof of vaccination card or digital vaccination log. Regardless of vaccination status, we strongly encourage all customers inside our shop to still wear a mask over their mouth and nose at all times. Babies and toddlers aged two years or less are exempt from this mandate, as well as adults with conflicting medical conditions. If a customer enters our shop without a mask, we will kindly ask that a mask be worn while inside. Disposable, single-use face masks are available by request or offer if a customer does not have a mask of their own to wear. If a customer refuses to wear a mask inside our lobby, we will kindly ask to view proof of vaccination or offer to assist them outside of our shop with appropriate distancing precautions. We reserve the right to ask any unmasked customer to please wait outside for assistance. In extreme cases, we reserve the right to discontinue service. As always, we ask that all customers help to keep our lobby area clean and clear by using hand sanitizer and social distancing. Please be courteous to both other humans and dogs by choosing to wait outside when we appear to be at capacity. Any questions or concerns regarding our pandemic response can be sent to us via email.
By filling out our New Client informational packet, Client Agreement form, and Emergency Pet Care form, you agree to ALL of the above listed terms and conditions.