Bookings go fast! Call 2 weeks in advance to secure your preferred appointment time.
Here at The Dirty Dog Grooming, we value each and every one of you as a client, and we strive to do what is best and safest for your furry family member. In return, we ask that you please read through our policies and agree to our terms and conditions of service as discussed below:
Arriving 15 minutes late (or more) for your appointment will result in a cancellation per the scheduled groomer's discretion. Within 1 week of a major holiday, before and after, this grace period shortens to 10 minutes due to the high demand of appointment availability. Two or more cancellations within 24 hours of your appointment, as well as two or more "no-shows," will result in a required non-refundable deposit of at least $25.00 in order to schedule your next appointment.
We are not a dog boarding or daycare center. We have the means to meet a dog's basic needs while they are present for their appointment, but we cannot support a dog for an extended period of time. We encourage clients to be considerate of our limited kennel space throughout the day, and to please pick up their dogs in a timely fashion. If we cannot get in contact with a client via phone call or email, or a client has not arrived in the time period they had previously communicated with us, we will add an hourly boarding/kennel fee of $5 from that point on. If a dog is still in our care past the time our shop closes, and we have not heard from the owner of the dog, or if we have cause to be concerned about the pet's wellbeing, we may determine it is appropriate to contact Broomfield Animal Services.
If the groom is unsafe to continue for your dog and/or the groomer, we reserve the right to end the service and you will be responsible for any services rendered.
If your dog requires special attention due to matting, your groomer will discuss the appropriate options with you.
The Dirty Dog Grooming will not issue any refunds for a fixable mistake or complaint. Only partial refunds and/or discounts are available in the case of an unfixable mistake or complaint, and/or in the case of a dog injury.
The Dirty Dog Grooming is not responsible for any injuries that are a result of any pet's hidden, prior, or existing medical conditions. If your groomer notices anything of concern during your dog's visit, they will immediately contact you to discuss the issue.
In the event of a medical emergency during a pet's appointment, owners must agree to authorize The Dirty Dog Grooming to make any necessary medical decisions regarding the pet. In this case, The Dirty Dog Grooming will proceed to take your pet to The Animal Doctor of Broomfield (located at 1705 W. 10th Ave., Broomfield, CO 80020; phone number 303-466-8888). The Dirty Dog Grooming will not be liable for any expenses or aftercare regarding your dog unless discussed otherwise.
In our front lobby, when entering and exiting the shop, all pets must be kept on a leash, in a transport carrier, or held firmly in your arms. If a dog is not secured, we will kindly ask you to temporarily use a shop slip lead to transport your pet to or from your vehicle. Failure to secure your pet presents a safety risk to you, your dog, and others. Please be cautious and respectful when approaching and interacting with other dogs.
We do not have a restroom available for public access. The shop workspace beyond our front gate is an "employees only" zone, unless given explicit permission from an employee. Please note nearby businesses that offer such facilities in case of an emergency.
We strive to maintain a safe and comfortable shop environment for our customers, furry friends, and staff, especially in response to the COVID-19 pandemic. As posted upon entry, we strongly encourage all customers inside our shop to wear a mask over their mouth and nose at all times, excluding small children. We ask that all customers help to keep our lobby area clean and clear by using hand sanitizer and social distancing. Please be courteous to both other humans and dogs by choosing to wait outside when we appear to be at capacity. Any questions or concerns regarding our pandemic response can be sent to us via email.
By filling out our New Client informational packet, Client Agreement form, and Emergency Pet Care form, you agree to ALL of the above listed terms and conditions.